Privacy Policy

Effective date: September 9, 2025

Controller (who we are)

Business name: MINISTRY OF HAPPINESS, obrt za usluge, vl. Damira Jelavić

Short name (trade style): MINISTRY OF HAPPINESS, owner Damira Jelavić

Registered address: Bušićeva 38, 21000 Split, Croatia

Owner: Damira Jelavić

OIB (Croatian TIN): 32281225264

Craft register no.: 99083132

Trade licence no. (obrtnica): 17010017931

Email: info@ministry-of-happiness.com

Phone: +385 98 9253 950

This Privacy Policy explains how we collect, use and protect your personal data when you visit www.ministry-of-happiness.com, contact us, or book our retreats. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and Croatian law.

1) What data we collect

  • Identity & contact: name, email address, phone number (if provided).

  • Booking & communication: messages you send us, retreat selection, dates, preferences, special requests.

  • Payment information: payment status/confirmation from our payment processor (we do not store full card details).

  • Usage & technical: IP address, device and browser information, pages viewed, referral source, cookie identifiers (see Cookie Policy).

  • Marketing preferences: your choices about receiving updates and offers.

2) How we collect data

  • Directly from you via website forms, email, messaging apps or phone.

  • Automatically via cookies and similar technologies when you browse our site.

  • From advertising tools (e.g., Meta Pixel) that measure ad performance and reach.

3) Why we use data (legal bases)

  • To respond to enquiries and provide our services (retreat information, booking, pre-arrival communication) – contract / steps at your request.

  • To process bookings and payments and keep accounting records – contract and legal obligation.

  • To operate, secure and improve the website (debugging, analytics, preventing abuse) – legitimate interests.

  • To send marketing about similar services you requested – legitimate interests (“soft opt-in”). Any broader marketing or third-party marketing – consent.

  • To comply with laws and respond to lawful requests – legal obligation.

4) Retention

  • Enquiries and booking correspondence: up to 24 months after your last interaction.

  • Accounting/tax records: kept for the period required by Croatian law.

  • Cookies/analytics data: per our Cookie Policy.

    When data is no longer needed, we delete or anonymise it.

5) Your rights

You have the right to access, rectify, erase, restrict, object, and port your personal data, and to withdraw consent at any time (past processing remains lawful).

To exercise a right, contact info@ministry-of-happiness.com.

You may also lodge a complaint with the Croatian Personal Data Protection Agency (AZOP): azop.hr.

6) Sharing and processors

We do not sell personal data. We share data only with service providers that help us run our business, under GDPR contracts and safeguards:

  • Squarespace – website hosting, forms, built-in analytics.

  • Google Workspace/Gmail – email and document services.

  • Payment processor (e.g., PayPal) – securely processes payments; we do not store card data.

  • Meta Platforms (Facebook/Instagram) – Meta Pixel for ad measurement and reach.

  • Professional advisers (e.g., accountants) and public authorities where required by law.

Some providers are located outside the EEA; transfers rely on Standard Contractual Clauses or other approved safeguards.

7) Security

We use HTTPS, access controls and other reasonable technical and organisational measures to protect your data. No system can be 100% secure, but we work to reduce risks.

8) Marketing choices

You can opt out of marketing at any time by following the unsubscribe instructions in our messages or by contacting us. You can also manage cookies in your browser and via our on-site Cookie Policy controls.

9) Cookies & tracking

We use cookies and similar technologies (including Meta Pixel) to operate the site, analyse performance, and deliver relevant ads. Full details (types, durations, how to change preferences) are provided in our Cookie Policy.

10) Third-party links

Our website may contain links to third-party sites. Their privacy practices apply to those sites.

11) Changes to this Policy

We may update this Policy from time to time. The latest version will always be available on this page with the effective date shown at the top.

Contact: MINISTRY OF HAPPINESS, obrt za usluge, vl. Damira Jelavić • Bušićeva 38, 21000 Split, Croatia • info@ministry-of-happiness.com • +385 98 9253 950